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Returns & Exchanges
We want you to love your rug. If it's not the right fit for your home, we offer a 30-day return window for most items in their original condition.
1
Initiate Return
Visit our online return portal with your order number and zip code to start the process.
2
Prepare Package
Carefully re-wrap the rug in its original packaging or heavy-duty plastic to prevent damage during transit.
3
Ship It Back
Print your prepaid shipping label and drop the package off at any authorized carrier location.
4
Receive Refund
Once our warehouse inspects the item, your refund will be processed back to your original payment method within 5-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing